FAQs
Helpful information
Frequently Asked Questions
Answers about gemstones, certificates, ordering and international service.
Are your gemstones certified?
Certification availability is stated on each product. Contact us if you would like to review a document before purchasing.
Do you ship internationally?
International delivery is planned for supported destinations. Final methods, costs and delivery estimates are confirmed during checkout or by inquiry.
Can I request a custom design?
Yes. Visit our Custom Jewellery page to begin a consultation.
How are treatments disclosed?
Known treatments are listed in the gemstone specifications. Ask our team if you need further clarification.
Which currencies can I use?
USD is the store’s default currency. Additional currencies will be enabled after the approved currency service is configured.